When you flip down the visor of a new car, you may soon see a label that
expressly states where to file a safety complaint. The National Highway
Traffic Safety Administration (NHTSA) recently proposed a rule that would
require auto manufacturers to place a label on the passenger side sun
visor that provides concise information on how to submit a safety-related
defect complaint to NHTSA. The rule would also require manufacturers to
print the same information in the owner's manual.
As highlighted by NHTSA, its Office of Defects Investigation (ODI) receives
safety data from a variety of sources, including vehicle and equipment
manufacturers, dealers, and consumer advocacy groups and forums. However,
ODI relies heavily on information received from consumers who experience
issues with their vehicles and equipment. When NHTSA receives similar
reports from several consumers, it will often open an investigation. If
the agency determines that a safety-related defect exists, it may order
an auto recall.
On average, NHTSA receives between 40,000 and 50,000 complaints from consumers
each year. It is hoping that additional reports will help improve safety.
The new rule is required under a 2012 law mandating that manufacturers
be required to affix, in the glove compartment or in another readily accessible
location on the vehicle, a sticker, decal, or other device that provides,
in simple and understandable language, information about how to submit
a safety-related motor vehicle defect complaint to NHTSA.
proposed NHTSA rule, auto manufacturers must affix a label on the passenger side sun visor
that states the following:
Do you believe your vehicle has a safety-related problem?
The National Highway Traffic Safety Administration (NHTSA) NEEDS to know.
File your complaint with NHTSA today! Filing a complaint is easy:
Toll-free Hotline: 1-888-327-4236 (TTY: 1-800-424-9153)
Mail: U.S. Department of Transportation, NHTSA, Office of Defects Investigation,
NEF-100, 1200 New Jersey Avenue SE., Washington, DC 20077-9382.
Information about how to keep your vehicle safe can be found at www.SaferCar.gov.
NHTSA will accept comments on the proposal until January 27, 2017. We will
continue to track the status of the rule and provide updates as they become
If you or someone you care about has suffered serious injury in a car accident,
don’t hesitate to contact
a San Diego injury lawyer at the Law Offices of Robert Vaage for a free
consultation. After a serious California crash, we can advocate on your
behalf to help hold the negligent parties accountable for their actions
and seek the compensation you deserve.